Winbajee Terms & Conditions —
Full Transparency

1General Terms & Conditions

Winbajee an online betting and gaming platform operating for users in Bangladesh. These Terms & Conditions Winbajee and serves as a legal agreement between it and its users. By using the platform, you are deemed to have accepted all of these terms.

WinbajeeTerms & Conditions are provided in Bengali to ensure easy understanding for users in Bangladesh. The right to update these Terms & Conditions at any time is reserved by Winbajee reserves the right to do so. Continued use of the platform after any changes constitutes acceptance of the updated terms.

These Terms & Conditions Winbajeeapplies to all services — Sports Betting, Live Casino, slots, Virtual Sports, and all other gaming services. Specific rules may also apply to individual services and will be in addition to these general Terms & Conditions.

2Account Registration & Management

WinbajeeThe following conditions must be met to open an account on:

• Users must be at least 18 years of age.
• Accurate and genuine personal information must be provided.
• Each individual may only register one account.
• Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• If the information provided during registration is found to be inaccurate, your account may be suspended.

Account Security

You are solely responsible for keeping your account password and login details confidential. Your account must not be shared with anyone else. If you suspect unauthorized access to your account, please immediately Winbajee Contact support.

You are responsible for all activity on your account. If your password is compromised or your account is hacked, Winbajeemust be notified immediately. Failure to report in time may result in liability for any resulting losses Winbajee Will not be held liable.

Update Account Information

If any of your personal details change — such as your phone number or address — you are required to update your profile or notify the support team. Keeping incorrect information on your account may be considered a violation of our Terms & Conditions.

3Deposit & Withdrawal Policy

WinbajeeThe following rules apply to deposits and withdrawals on:

Deposit

• Minimum Deposit Amount ৳200।
• Deposits can be made via popular mobile banking methods including bKash, Nagad, Rocket, and Upay.
• Deposits are generally credited to your account instantly.
• Only payment methods registered in your name may be used.
• Using another person's payment method may result in a temporary account suspension.

Withdrawal

• Minimum Withdrawal Amount ৳500।
• Once a withdrawal request is verified, it is typically processed within 1–24 hours.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals must be made using the same method as the original deposit.
• Unusual or suspicious transactions may be subject to additional verification.

4Bonus & Promotions Policy

Winbajee A variety of bonuses and promotional offers are available. Each offer comes with specific terms that must be followed.

Welcome Bonus

To qualify for the welcome bonus as a new member, a minimum first deposit is required. Full details on the bonus amount and wagering requirements are available on the Promotions page.

Wagering Requirements

To withdraw bonus funds, you must meet the applicable wagering requirements. For example, a 10x wagering requirement means you need to place bets totalling ten times the bonus amount.

• A set timeframe applies for meeting wagering requirements.
• If the conditions are not met within the specified timeframe, the bonus will be forfeited.
• It may not be possible to have multiple bonuses active at the same time.
• Certain games or bet types may be excluded from bonus wagering.
• Attempting to exploit bonuses fraudulently may result in account closure.

5Betting Rules

WinbajeeThe following rules apply when placing bets on . These rules cover both Sports Betting and casino games.

Bet Acceptance & Cancellation

Once a bet is confirmed, it generally cannot be changed. However, in the following circumstances Winbajee May cancel a bet:

• If incorrect odds are displayed due to a technical error.
• If an event is cancelled or postponed.
• In cases of force majeure.
• If evidence of fraudulent activity is found.

Live Betting

Odds in Live Betting change in real time. The odds at the moment a bet is confirmed are final. If a bet fails due to a connection issue, Winbajeeis not liable, however you may contact customer support in such situations.

Casino Games

All casino games operate using certified Random Number Generator (RNG) technology. Game outcomes are entirely fair and unpredictable. The rules for each individual game can be found within the game itself.

6Prohibited Activities

WinbajeeThe following activities are strictly prohibited on the platform. Violating these Terms & Conditions may result in permanent account suspension and forfeiture of your balance.

• Multiple Accounts: Creating multiple accounts is strictly prohibited.
• Bonus Abuse: Using strategies to circumvent bonus terms and conditions.
• Money Laundering: Using the platform for money laundering purposes.
• Fraud: Attempting to hack or exploit the system using software or automated tools.
• False Information: Using false information or another person's identity during registration.
• Underage Use: Assisting anyone under 18 in accessing the platform.
• Collaboration: Placing opposing bets on the same event from multiple accounts.

7Identity Verification (KYC)

To comply with international standards and anti-money laundering policies Winbajee manages the KYC (Know Your Customer) process. This is essential for the security of both you and the platform.

When is KYC required?

• When making a large withdrawal for the first time.
• If unusual activity is detected on your account.
• Before claiming a bonus or participating in any special promotion.
• Winbajee At any time, if deemed necessary by the authorities.

What documents may be required?

• A copy of your National ID (NID) or passport.
• Proof of address (utility bill or bank statement).
• Proof of ownership of your payment method.

KYC document verification is typically completed within 24–48 hours of submission. Withdrawals may be temporarily delayed during this process.

8Privacy & Data Protection

Winbajee Your personal information is treated with the utmost confidentiality. For details on how your data is collected, stored, and used, please refer to our Privacy Policy.

In summary, Winbajeedata policy is as follows:

• Your information will never be sold to third parties.
• Your information may be used to improve our services and meet legal obligations.
• All data is secured with SSL encryption.
• Even after your account is closed, certain information may be retained for legal compliance purposes.

For more details, visit our Privacy Policy Read.

9Responsible Gaming

Winbajee Betting should be a form of entertainment — not a source of addiction or financial hardship. That's why we place the highest importance on responsible gaming.

Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: Set a maximum bet amount per day.
• Session Limit: A daily limit on the amount of time you can spend playing.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Reality Check: Periodic reminders of how long you have been playing.

If you or someone you know is struggling with gambling addiction, seek professional help immediately. For more information, visit our Responsible Gaming View page.

10Account Closure

WinbajeeAccount closure on the platform is available in two ways — you may close it yourself, or it may be closed by Winbajee may close.

Closed by User

You may request to close your account at any time. Any remaining balance should be withdrawn before the account is closed. Active bonuses or pending bets may delay the account closure process.

Closed by Winbajee

For any of the following reasons, Winbajee May suspend or permanently close an account:

• Violation of any part of these Terms & Conditions.
• Evidence of fraudulent activity.
• KYC verification has not been completed.
• Suspected money laundering activity.
• Evidence that the user is underage.

11Terms Update Policy

Winbajee reserves the right to partially or fully update these Terms & Conditions at any time. For significant changes, users will be notified in advance via email or an on-platform notice.

Continuing to use the platform after updated terms take effect will be considered acceptance of the new terms. We recommend visiting this page regularly to stay informed.

The latest version of these Terms & Conditions is always available on this page. You can check the "Last Updated" date at the top of the page to see how recent the current version is.

12Contact & Complaints

If you have any questions, feedback, or complaints regarding these Terms & Conditions, Winbajeesupport team. Our team is always ready to help.

• Email: support@winbajee.com
• Live Chat: Live chat support is available directly on the platform.
• Support Hours: 24 hours a day, 7 days a week.

After a complaint is submitted, an initial response is usually provided within 48 hours. More complex issues may take additional time to resolve, but every complaint is taken seriously.